TS 8.2

Try placing your hand in the filter section during a filter cycle or when running jets 1 on low to see if you feel pull - you can try to take the filters out and see how the difference feels. You should feel a little pull but not overly strong. Try rinsing filters out more frequently 1 or 2 times per week, or consider a replacement if older than 6 months. If your filters are clean, you can also try a food dye test to ease your thought: With your filter in and running a cycle you can take a few drops of food coloring and drop into your spa - you can watch how quickly the dye is sucked up into the filter housing and disappears. It should only take a few moments if in or near the housing. You can always call us at customer service at 800-860-7727 to walk you through what you are seeing Mon- Thurs 7-5 EST, Fridays 8-Noon EST.

This sounds like your diverter valve- these direct water from one area to another per pump. What is likely happening is something called "air cavitation" and while this is normal - and you will always have a little bit of noise, air is pocketing in the control's plastic cap based on how water is flowing to that pumps current open jets and how loose the diverter cap is. 1. Try inspecting the valve - it's possible it's just a little loose, pop off the top dark cover of the cap like a bottle cap to reveal the diverter clear plastic top. You should see a screw on clear top often with rubber ring in place (to dampen noise) make sure the cap is not screwed loose on the threads or the o- ring is not out of place. You can unscrew and adjust. 2. It is always important to never attempt to turn your diverter while your jets are running - always adjust and then engage your pumps. When your pumps are running, turning the diverter against the several horsepower of the jets can weaken the diverter- a large sign of this is the diverter can get noisier than usual. Don't stress if this is the case - the best fix for this is often screwing off the cap and swapping out the diverter cap and internal piece (easily done from the top) your dealer or customer service can help provide a new diverter by mail. 3. try opening and closing different jets on the seat you have active to see if this changes the noise. After you step through these and, if you still feel something is a miss or you feel you need replacement parts call your dealer or customer service at the factory at 800-860-7727, or customerservice@masterspas.com

When pump 1 is in low speed the heater will continue to run, when in the high speed on pump 1, or pump 2 is activated the heating cycle will pause and resume once they are switched off. This is due to how the spa diverts power and maintains it's efficiency as well as heat protection as pumps create their own friction heat whenever they run.

Of course we are bias, but we would say so! It mostly depends on your use of the spa and what is important to you as a spa owner. We've found the upgrade is a step towards prolonged life and luster of spas. All our spas both standard and upgraded will come equipped with an ozone generator system to help give a boost to your chemical treatments. Our Master PUR system will provide a UV Ozone instead of the normal 03 dispensing generator. We recommended researching both kinds of generator to weigh the benefits for yourself. In the MasterPur version, your spa will also be plumbed with a small additional circulation pump that will handle any "maintenance tasks" like filtering, heating, and running your ozone. Normally these tasks are given to your first dual speed main therapy pump in a standard version- in placing a smaller pump inside to handle these tasks this cuts back on wear and tear on your strongest therapy pump. You also will have the capability to placing on an additional upgrade of the external cooling pump (a device that cools down the tub) if you wish.

If dealing with a touch screen keypad - due to the screen being in wet environments the sensitivity on our current touchpads carry a water resistance feature - small electric currents in our fingertips carry are needed to denote the difference between your hand and water on the screen. Try to make sure to dry of your hand or wipe the screen with a towel to see if your connection is better. If the intermittence continues, or if you feel you have lost sensitivity over time with this panel this may possibly be a warranty issue to call your dealer or servicer about. If you are dealing with a physical button topside - this is not normal and may also need to be looked into. If you are not sure about warranty coverage or how to get help from a dealer/servicer call 1-800-860-7727.

Hi, we have not changed the molding in the acrylic of our lounger in the last four years- but we have changed out jet layouts and jet bodies over the time with customer feedback taken into account.

No, the 8.2 will only have one lounger side the Captain's chair on the other side also has calf massage jets however.

Thanks for your question, we are constantly striving to work with the manufacturers of parts that we utilize on our spas. Whenever a part it returned for warranty we try to analyze what went wrong and what we can do to improve. I am sorry for your case, however- each case can be different, are a few things that can affect topsides like over exposure caustic chemicals, and the seal of the part allowing water in the face of the part. We have in the past years with the help of Balboa implemented a few improvements to the adhesives of the topside and then in recent months even changed the shape of the current topside to improve the seal of part. I will also say if your topside is changed even outside of a spa warranty by a Master Spa tech it hold's a manufacturer warranty that will cover you for a year as well, Master Spa techs should also do the most to make sure you have the most updated panel available to you- making sure you have the most updated part is very important to alleviating repeat issues. If you have further questions or concerns on your case you can always call our customer service line at 1-800-860-7727 or email us at support@masterspas.com.